About Evolve Education

Evolve Education is a leading provider in New Zealand’s early childhood education sector, dedicated to ensuring the highest quality education and care outcomes for children and families. Our highly resourced centres are committed to helping tamariki thrive, and we are constantly working to shape the future and prepare young minds for great things in today’s ever-changing world.

About the Role

Are you passionate about delivering exceptional customer service? Based out of our Support Office in the CBD, Evolve Education is seeking a Family Engagement Coordinator to join our dynamic team. In this role, you will play a crucial part in managing new enrolment enquiries, identifying key insights to improve enrolment conversion, and ensuring a seamless experience for families. Your day-to-day actions will help drive occupancy in our Centres across Aotearoa.

Key areas of focus will include but are not limited to:

• Enquiry Management - you will manage the new enquiry process for your region to ensure Evolve delivers an exceptional experience and timely response to all parent enquiries.
• New enquiry monitoring and reporting - including leads, contacted, tours scheduled, and tours completed.
• Relationship management - you will work closely with Centre Managers in your region to ensure a seamless parent enquiry and onboarding process.
• Family engagement - you will monitor and report on insights from Child Exit reporting and Ask Nicely feedback to identify opportunities to help retain enrolments.

About you

• You have demonstrated experience in a customer service role (phone-based, inbound and outbound)
• You're a naturally warm and articulate communicator who can build rapport quickly over the telephone.
• You hold strong computer skills and are confident using the Microsoft Office suite.
• You're organised, methodical and have excellent attention to detail. 
• You demonstrate solid decision-making skills and can communicate insights.
• Whilst experience in ECE/ Early Childhood Education is nice to have, it's not essential as full training and support will be given.

At Evolve you'll step into a supportive, engaged team and enjoy the flexibility to work at our Support Office, from home and even from our Centres! If you'd like to learn more, please submit your interest today.